FREQUENTLY ASKED QUESTIONS
We're here to help
WHEN WILL MY ITEM BE DELIVERED?
Processing time: 3 - 4 business days
Plus your chosen delivery time:
Standard delivery: 2 - 4 business days
Express delivery: Next day delivery
Note delivery times include processing time. Delivery costs are based on weight of total order, calculated at checkout.
HOW CAN I TRACK MY ORDER?
Once the order has been shipped we will provide a tracking number to the email address provided at checkout. Please also check your junk folder.
WHAT IS YOUR RETURNS POLICY?
We're sorry to hear you aren't 100% happy with your product! You may return your item and request a refund within 14 days of receiving it. Restrictions as follows:
· Customised and personalised items are non refundable.
· Delivery charges are non refundable.
· Gift Vouchers are non refundable.
· Sale items are non refundable.
Please note that the item must be unworn and tags still attached.
To request a return please contact us at support@buddyandbean.co.uk.
If your return is accepted, we’ll send you instructions on how to send your package back to us. The item is your responsibility until it reaches us. Therefore we recommend that you send the parcel recorded delivery.
Once we have received your return, it can take up to 10 working days for the refund to show in your account.
CAN I RETURN OR CANCEL A PERSONALISED ITEM?
Personalised items may only be returned if we have made an error with the customisation or the product is clearly faulty. Note, that we carefully quality check each product before sending.
All personalisation is embroidered exactly as input at the time of purchase, and so is fully the responsibility of the customer. Incorrect input, size selection and/or payment method cannot be amended once the order is placed.
WHAT HAPPENS IF MY ORDER IS LOST, STOLEN OR DAMAGED?
Unfortunately we cannot be held liable for lost, stolen or damaged items during transit, and we are not able to process a refund. We will be able to send a replacement order once an investigation is launched with the delivery company and a resolution is made.
DO YOU SELL GIFT CARDS?
Yes! Buddy & Bean gift vouchers are available for purchase via the Gift card tab.
Gift cards will be sent by email (physical gift cards are not available at this stage), along with instructions to redeem them.
DO YOU OFFER SOCIAL MEDIA COLLABORATIONS?
Yes, we love working with our customer base on social media to share our products. We look for mamas and little ones who love our clothing as much as we do!
WHERE WILL MY ORDER BE POSTED FROM?
We are based in Essex, England. All orders will be posted from our Essex studio.
WHAT IS YOUR PRIVACY POLICY?
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you don’t want us to process your data anymore, please contact us at support@buddyandbean.co.uk
WHAT ARE YOUR TERMS OF SERVICE?
Terms and Conditions
Last updated: January 24, 2024
Please read these terms and conditions carefully before using Our Service.
By accessing www.buddyandbean.co.uk, you are agreeing to be bound by the Website Terms of Service and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company.
Under this agreement you may not:
modify or copy the materials;
use the materials for any commercial purpose or for any public display;
remove any copyright or other proprietary notations from the materials
All the materials on the Website are provided "as is". Buddy and Bean makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Buddy and Bean does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.
Buddy and Bean or its suppliers will not be hold accountable for any damages that will arise with the use or inability to use the materials on the Website, even if Buddy and Bean or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
The materials appearing on the Website may include technical, typographical, or photographic errors. Buddy and Bean will not promise that any of the materials in this Website are accurate, complete, or current. We may change the materials contained on its Website at any time without notice.
If you have any other questions please reach out using our contact form